Tropical Journal of Pharmaceutical Research

Original Research Article | OPEN ACCESS

Perception and satisfaction of stakeholders regarding the patient care area pharmacist initiative in a military hospital in Saudi Arabia

Mohammed Almzeiny¹ , Fowad M Khurshid², Nadeen L Alaneazi¹, Suhoud S Alotaibi³, Sara N Alharbi³, Ali A Almitwazi¹, Ali M Alkhodair¹, Fahad AlKharji¹, Hussain A Alomar², Mohammed S Alsultan²

¹Department of Pharmacy, Prince Sultan Military Medical City, Riyadh; ²Department of Clinical Pharmacy, College of Pharmacy, King Saud University, PO Box 2457, Riyadh 11451; ³College of Pharmacy, Princess Nourah Bint Abdulrahman University, Riyadh, Saudi Arabia.

For correspondence:- Mohammed Almzeiny Email: almuzaini@psmmc.med.sa Tel:+966550616000

Accepted: 26 January 2020 Published: 29 February 2020

Citation: Almzeiny M, Khurshid FM, Alaneazi NL, Alotaibi SS, Alharbi SN, Almitwazi AA, et al. Perception and satisfaction of stakeholders regarding the patient care area pharmacist initiative in a military hospital in Saudi Arabia. Trop J Pharm Res 2020; 19(2):401-409 doi: http://www.tjpr.org 10.4314/tjpr.v19i2.24

© 2020 The authors.
This is an Open Access article that uses a funding model which does not charge readers or their institutions for access and distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0) and the Budapest Open Access Initiative (http://www.budapestopenaccessinitiative.org/read), which permit unrestricted use, distribution, and reproduction in any medium, provided the original work is properly credited..

Abstract

Purpose: To explore the perceptions and satisfaction of stakeholders (physicians, nurses, and pharmacists) regarding services provided by the patient care area pharmacist (PCAP) initiative.

Methods: This was a cross-sectional study conducted at Prince Sultan Military Medical City (PSMMC). The questionnaire was hand-delivered to a random sample of stakeholder groups (including physicians, nurses, and pharmacists) in three different areas of the hospital: the neonatal intensive care unit (NICU), high dependency unit (HDU), and pediatric nephrology. The questionnaire consisted of three sections. The first section collected demographic information of the participants, and the other sections collected anonymous opinions regarding services provided by the PCAP.

Results: Ninety-nine participants, comprising physicians (n = 27; 27.27 %), nurses (n = 55; 55.55%), inpatient pharmacists (n = 13; 13.13%), and PCAPs (n = 4; 4.04%), participated in the survey. A majority of the respondents (92.3 %) were satisfied with the PCAP services, and all respondents recommended expansion of the PCAP service to cover all wards.

Conclusion: The findings show that all participants have a positive perception of the PCAP service; PCAPs were seen by the participants as drug experts, and their recommendations were perceived as clinically relevant. All stakeholders sought to continue working with the PCAP.

Keywords: Patient care, PCAP, Attitude, Satisfaction, Pharmacy